Petco

PETCO nightmare. Just wanted to share the horrendous experience that occurred at our local PETCO (Mid Rivers Mall, St. Peters) Brought our dog Olivia in for a shampoo/haircut with Kenzie, after 30 mins of dropping her off I received a phone call from PETCO informing me that Olivia received a little "nick" and needed to be picked up. When I arrived, the staff tried to hand Olivia over to me and she was bleeding from her leg, which had 3 staples!!! I understand accidents occur, but this was a large and deep laceration, not a "nick". Moreover the total lack of empathy to our pet and to me as a customer. Management treated this as a emotionless transaction and simply said they would cover medical bills and the grooming fee. This was total negligence, In the end we requested that PETCO provide us with a home grooming kit, so that she didn't have to endure the possibility of being injured again. The manager said if they had to compensate for every injury that occurs they would spend a fortune... I was shocked at his cavalier response and the frequency to which he stated PETCO negligently injures animals in their charge. I am sharing this experience purely to help warn others to STAY away from PETCO St.Peters, for your animals sake. Please share if you'd like.

I left my dogs at 10:00 am appointments for grooming. At 2:30 got a call saying the dogs were not ready yet. The groomer with the asymmetrical haircut said she had “a difficult dog” so she was running late. One of my dogs still needed “going over”. I waited until 3:30, still no phone call that my second dog was done. I went to pick them up. The girl wanted to argue and sass me about why she wasn’t done yet. All I asked for was my dogs. I still had to wait until she got around to getting the dogs for me. My second dog does not have her face and head done. I had to pay for the whole cut. The groomer still wanted to argue with me as I walked out the door. I won’t be back. Both of my dogs were about to burst after waiting 6 hours with no walk.